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help!!!!!!!!!!!!!!!!

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hi all 

bought a inspire fitbit today but despite attempting to connect it to two different mobiles and a laptop i still haven't been able to do anything but charge the watch up. watch just shows smile face and the initial set op email address. i have set up an account and so has my son but still the watch wont do anything

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Is it not accepting the update? Mine won’t. Apparently there’s a site wide issue 

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