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inspire 2 not sending full data

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‎05-18-2022 07:29 - last edited on ‎12-18-2022 22:25 by Fitbit Moderator

‎05-18-2022 07:29 - last edited on ‎12-18-2022 22:25 by Fitbit Moderator

My fitbit for the last 2 weeks has sent incomplete step data-- my weekly total is ridiculously low. I have been  having a sync problem --usually I turn off Bluetooth  and  back on but it starts and doesn't always want to finish. I have had the watch almost 3 years--Also I cant get into recognize my treadmill time

Thank-you. Ièm 69 and not  tech savvy

Dory

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3 REPLIES 3

‎05-18-2022 07:54

‎05-18-2022 07:54

Hello @Dory12 

I see you have tried turning your Bluetooth off then on again to resolve your sync issue. Let’s try this: log out of the Fitbit app then turn off your phone completely for about 1-2 mins. Now turn your phone back on and sign back into your Fitbit App as you usually do with your username and password. Hopefully having a great restart will solve the problem. If that still doesn’t solve the issue I’d recommend restarting your Inspire 2. You will NOT lose any of your data by restarting your Inspire 2. To make the instructions easier to understand I included a YouTube video you can watch to see exactly how a restart of your inspire 2 here:https://m.youtube.com/watch?v=RPFct7kMFcw

 

😃 Please let me know if this does indeed answer your question and helps resolve the syncing issue.

https://m.youtube.com/watch?v=RPFct7kMFcw
m.youtube.com/watch?v=RPFct7kMFcw
Follow along as I show you how to restart Fitbit Inspire 2 two different ways. The first way is if your Inspire 2 is responding to taps and swipes; The second way is if your Inspire 2 isn't responding to taps and swipes. Note: Restarting or rebooting your Fitbit device should not erase any data ...
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‎05-22-2022 00:53

In response to SunsetRunner

‎05-22-2022 00:53

I wanted to thank you so very much for your help. it took a bit of finagling but it finally worked. so I very much appreciate your help.

Dory

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‎05-22-2022 08:06

In response to Dory12

‎05-22-2022 08:06

That’s awesome news @Dory12! 😃 I’m thrilled I was able to help and even more excited your up and running again. Enjoy your day 

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