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inspire not syncing with the app

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‎02-12-2020 14:27

‎02-12-2020 14:27

My inspire Fitbit is not syncing with the app. It is approx 3 months old and was fine to start with but in the last few weeks it happens daily.

 

ive deleted the app, turned blue tooth off and on, reset the Fitbit to no avail. Very frustrating.

 

just tried to connect to the help section on the app and it’s all in Chinese can’t see where to change this to Uk 

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‎02-12-2020 22:15

‎02-12-2020 22:15

Hi @Lulu0711 What phone are you yoy using? Is it on the Supported Devices List  ?

Here is a link to the sync Help Article Why Wont My Tracker Sync? 

 

Often when things in the app appear in the incorrect language, it is due to a phone setting. Does your phone Settings app allow you to set a secondary language? If it does (I think iPhones do this) then set the secondary language to English and see if that fixes it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-12-2020 23:17

In response to NellyG

‎02-12-2020 23:17

Hi nellyg

It’s an iphone and I’ve checked the language it’s all set to English UK!

Not sure if a recent up date has caused the app not to sync. I will have to get in touch with support, thank you

Sent from my iPad
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