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steps, sleep,bpm,etc not tracking.

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‎02-20-2020 11:04

‎02-20-2020 11:04

How do I fix?

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‎02-20-2020 14:15

‎02-20-2020 14:15

@PAWhelp  What exactly is happening?  Have you taken any steps on fixing the problem?  

 

Please try and do a restart on your fitbit.  

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let us know if this helped at all.  

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