250 steps and heart rate not showing on Dashboard

[Jenshark]

My dashboard is showing no info for my heartrate (I can see it on my Versa a majority of the time)

My 250 step reminder is also not working on my dashboard. I also get no sound or vibration for notifications , I actually have to go looking for messages etc. 

I have tried uninstalling app , restarting versa and turning Bluetooth on and off. 

Moderator edit: updated subject for clarity 

[HeydyF]

Hey @Jenshark, it is cool to see new faces around! Thanks for trying some troubleshooting prior contacting us. 

Let me ask you this, when you say that there is not heart rate info on your Dashboard, are you saying that instead of your BPS, are you getting this "--"? Now about the 250 steps, can you see that you completed them on the Versa itself but not on the app after you sync, right?

Now in regards of the notifications, let me explain to you that your watch vibrates when a notification is available and the information appears briefly, but doesn't emit any sound on the Versa itself. However if you are not getting neither the vibrations, let me suggest you to review the information in this help article to make sure that you correctly setup the notifications on your Android device. 

Let me know how it goes! 

[Olesya34]

Mine is doing the same thing. The watch itself is showing no stats or zero everything, but in the app I see that it is recording steps. 

[HeydyF]

Hey @Olesya34, it is nice to see new faces around! So on the Versa itself, you can't see your stats, only when you sync your watch, right? If that is the case let me suggest you something, please restart it by following these instructions:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
4.  Sync it and let me know if the stats appear.

I'll be around! 

[JCL81]

I've had my versa for a week now, yesterday it started not showing my steps or bpm on my dashboard. It does however show the info if I swipe up. Not sure whats going on? I've reset twice, no help

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@Jenshark wrote:

My dashboard is showing no info for my heartrate (I can see it on my Versa a majority of the time)

My 250 step reminder is also not working on my dashboard. I also get no sound or vibration for notifications , I actually have to go looking for messages etc. 

I have tried uninstalling app , restarting versa and turning Bluetooth on and off. 

Moderator edit: updated subject for clarity 

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[Jenshark]

Ok so over the last week I have startes to see my heartrate show on my versa and app a bit more. Its still limited however.  

The 250 step reminder has worked but only a few times , some days not at all. Its frustrating because this is a key feature I went back to fitbit for.

My vibration notifications has worked but only occasionally. 

My stairs counter is showing way more than it should and my app is showing a constant notification ( as in on the "desktop" of my phone)

I have tried all the trouble shooting methods.  

This device is not cheap , it should be functioning correctly all the time. 

[Bruce324]

The dashboard on the Apple iPhone shows data, but no heart rate or steps are showing on the Versa. I've turned it off, turned it back on and re-synced it.  Still no data on the Versa.