2nd Versa constantly needs restarting

[SunsetRunner]

My first Versa lasted less than a month and died. Fitbit sent me a replacement that constantly needs restarting. Every time it restarts it has trouble finding the wifi even though I'm right next to the router and the app can't find my Versa to sync after I finally get the wifi to work. 

Within hours I have to start the process over again because it goes black. 

This seems to be a recurrent problem with the Versa. What is the Fitbit long-term solution to this faulty product? 

[Marrrmaduke]

@SunsetRunner First of all the sync does not happen via wifi but via bluetooth. wifi is only needed for speeding up versa firmware upgrade, uploading music and certain large apps and clockfaces. Thus, Versa never stays connected to wifi all the time. Actually, I noticed that having wifi enabled for Versa very often causes issues with Bluetooth connectivity and hence sync and notifications. Personally, I remove wifi network from fitbit mobile app after performing firmware update or uploading music. Now, what do you mean by screen goes black? What happens if you tap the screen or press the left button? Does it stay black until next reboot?

[SunsetRunner]

Thanks for the info on wifi.

Yes, the screen remains totally black even with tapping or pressing left button. Only a restart will work. Since my last restart my iPhone and Versa will not sync. It keeps saying it can not find the Versa.

[Marrrmaduke]

@SunsetRunner Can you please reboot the versa (press and hold the left and bottom right buttons until fitbit logo appears) so to be able to see the screen? Then, please tap the Settings app on your Versa, scroll down to About and tap Factory Reset. This will wipe your Versa, so it would be good to sync first. I know you are having syncing issues so you may lose the data since the last sync. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. Please reboot your phone as well. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. If this does not resolve the screen issue, I am afraid you might have to reach out to Customer Support to guide you through the next steps.

[SunsetRunner]

@Marrrmaduke  I was hesitant to do a Factory Reset so I first tried to fix the syncing problem. I went to the Paired Devices in the Bluetooth settings and deleted the tracker. It immediately reconnected with my Versa and synced all my data and corrected the time on the watch. 

I will follow your detailed instructions next time my screen goes black to see if I can correct having to repeatedly restart many times a day. For the moment all is working...

Thank you for your expert advice! 

[Marrrmaduke]

@SunsetRunner Let's hope it won't go black again. Yes, removing from the paired devices, rebooting and allowing to sync restores the bluetooth connectivity in most of the cases. 😄 Do report back if the issue has been permanently resolved. 😄