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Versa won't sync with Huawei P20 Pro

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‎05-21-2019 14:23

‎05-21-2019 14:23

my first versa was replaced on Friday, set up as normal and then the last sync update was Sunday. 

I've tried restarting, taking off the app, disconnecting Bluetooth, etc and still nothing. i get as far as the device been found and been able to enter a code on the app (as if setting up a new device again) and then it won't connect, just circles on that screen. I've turned off all other blue tooth devices. so frustrating. what more can I do?! I'm losing all my stats!

 

 

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‎05-21-2019 16:38

‎05-21-2019 16:38

@Mariasimpo Please try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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