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30,000 phantom steps

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‎04-13-2021 08:56

‎04-13-2021 08:56

I woke up this morning to 30,000 steps taken on my Versa. According to the dashboard this occurred at around 6 am. I was still in bed and do not wear my Versa to bed. This is the second time my Versa has recorded incorrectly - two weeks ago it was 27,000 phantom steps at 7 am. Any idea what is causing this?

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10 REPLIES 10

‎04-13-2021 10:03

‎04-13-2021 10:03

It happened this morning to me also.

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‎04-13-2021 11:08

In response to D.Sweeney

‎04-13-2021 11:08

Same here. I had 2 days last week with 20,000+ steps in one chunk. I restarted, uninstalled the app, no change. I connected support and they had me do a factory reset. Worked good for a couple days and then had 5,000 lump on Sunday. Versa was on the charger overnight and when I woke up it had 30,000 + on it already.  I've emailed back support and they've asked for purchase history.  Not looking good as mine is 2 years old. 

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‎04-13-2021 11:25

In response to Foilee

‎04-13-2021 11:25

Thanks for posting. I did a factory reset and made sure the latest update was installed when it happened two weeks ago. All was fine until yesterday. It's a mystery...

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‎04-13-2021 12:39

In response to mskarenj

‎04-13-2021 12:39

I did all those things and nothing changed. I found that odd. Mine is two years old also. Strange.

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‎04-16-2021 15:23

In response to D.Sweeney

‎04-16-2021 15:23

Same hapened to me last night. My Versa Lite recorded nearly 5000 steps in the middle of the night while at the same time it was recording that I was fast asleep.

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‎04-18-2021 06:30

In response to drhhmb

‎04-18-2021 06:30

I had received an update from support with a discount for a new one. When I pushed the issue of an explanation for the error I received another email with a link to "helpfully articles". None of these were close to the issue at hand. I had another day with a lump overnight step count and noticed on my phone notifications that there was a step pedometer in use (can't remember exact wording) from about the same time.  I clicked on it and turned off that notification. Since then I've had no issues. Crossing my fingers that fixed it.  Hope everyone else has some luck as well!

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‎04-18-2021 08:55

In response to Foilee

‎04-18-2021 08:55

Thanks for posting.  I will look at my phone for the pedometer.  Since my steps were generated while I was still in bed, I doubt that's it, but everything is worth checking out!

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‎04-18-2021 09:16

In response to mskarenj

‎04-18-2021 09:16

Good luck!

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‎04-18-2021 11:11

In response to Foilee

‎04-18-2021 11:11

It hasn't happened again but I also found my phone pedometer was linked. So have unpaired it.

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‎10-12-2021 09:26

‎10-12-2021 09:26

I am getting this using the mobile app only. It seems to correct itself later but not sure why it happens to begin with.

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