30,000 phantom steps

[mskarenj]

I woke up this morning to 30,000 steps taken on my Versa. According to the dashboard this occurred at around 6 am. I was still in bed and do not wear my Versa to bed. This is the second time my Versa has recorded incorrectly - two weeks ago it was 27,000 phantom steps at 7 am. Any idea what is causing this?

[D.Sweeney]

It happened this morning to me also.

[Foilee]

Same here. I had 2 days last week with 20,000+ steps in one chunk. I restarted, uninstalled the app, no change. I connected support and they had me do a factory reset. Worked good for a couple days and then had 5,000 lump on Sunday. Versa was on the charger overnight and when I woke up it had 30,000 + on it already.  I've emailed back support and they've asked for purchase history.  Not looking good as mine is 2 years old. 

[mskarenj]

Thanks for posting. I did a factory reset and made sure the latest update was installed when it happened two weeks ago. All was fine until yesterday. It's a mystery...

[D.Sweeney]

I did all those things and nothing changed. I found that odd. Mine is two years old also. Strange.

[drhhmb]

Same hapened to me last night. My Versa Lite recorded nearly 5000 steps in the middle of the night while at the same time it was recording that I was fast asleep.

[Foilee]

I had received an update from support with a discount for a new one. When I pushed the issue of an explanation for the error I received another email with a link to "helpfully articles". None of these were close to the issue at hand. I had another day with a lump overnight step count and noticed on my phone notifications that there was a step pedometer in use (can't remember exact wording) from about the same time.  I clicked on it and turned off that notification. Since then I've had no issues. Crossing my fingers that fixed it.  Hope everyone else has some luck as well!

[mskarenj]

Thanks for posting.  I will look at my phone for the pedometer.  Since my steps were generated while I was still in bed, I doubt that's it, but everything is worth checking out!

[Foilee]

Good luck!

[drhhmb]

It hasn't happened again but I also found my phone pedometer was linked. So have unpaired it.

[Sqwertbird]

I am getting this using the mobile app only. It seems to correct itself later but not sure why it happens to begin with.