help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

404 error when setting up French/Canadian iOS

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2019 10:56 - last edited on ‎09-19-2019 12:26 by Moderator Alum

‎09-19-2019 10:56 - last edited on ‎09-19-2019 12:26 by Moderator Alum

I have just received my Versa 2 but can't configure it.

 

The Versa 2 has no picture displayed on the Fitbit app on iOS and it's not even listed on the Windows Store app... 

 

When I try to configure it on iOS, I get error message : "fitbit versa 2 com.fitbit.http 404. I've restated the phone, deleted and reinstalled the app with no avail...

 

I just received a nice watch I can't even use 😟

 

moderator edit: title for clarity

 

 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-19-2019 11:06

‎09-19-2019 11:06

Just a guess:  is your phone language French?  If so, I found a similar 404 error problem with this work-around:

 

"I've been finally able to linked it by switching my Iphone language to English (my Iphone is in French).

 

Once you have switch the language, you'll be able to link the watch. Once linked return in your Iphone settings and switch the language again to the one you had before."

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
6 REPLIES 6

‎09-19-2019 10:59

‎09-19-2019 10:59

Hi @sdemigne  the Versa 2 can't be set up on Windows 10. I'll notify a moderator to stop by to assist you with getting set up. There was an app update yesterday, if you don't have it - 3.6.1 version is the latest.

Glad you're with us.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-19-2019 11:06

‎09-19-2019 11:06

Just a guess:  is your phone language French?  If so, I found a similar 404 error problem with this work-around:

 

"I've been finally able to linked it by switching my Iphone language to English (my Iphone is in French).

 

Once you have switch the language, you'll be able to link the watch. Once linked return in your Iphone settings and switch the language again to the one you had before."

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎09-19-2019 11:09

In response to Odyssey13

‎09-19-2019 11:09

I understand on Windows 10 but it's not working on my iPhone.

 

I do have Fitbit version3.6.1 (868) on iOS 12.4. I can't configure it. I get a 404.

 

Thanks for your quick reply

Best Answer
0 Votes

‎09-19-2019 11:14

In response to JohnnyRow

‎09-19-2019 11:14

Thanks Johnny, that was it!

 

Versa 2 doesn't like French 😀.

 

Thanks for your quick reply and all your help. It's appreciated.

 


Sebastien

Best Answer

‎09-19-2019 11:41

In response to sdemigne

‎09-19-2019 11:41

@sdemigne wrote:

Thanks Johnny, that was it!

 

Versa 2 doesn't like French 😀.

 

Thanks for your quick reply and all your help. It's appreciated.

 


Sebastien

I have no idea why that happens, or why the solution, but as long as you're working now, that's good.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-19-2019 12:32

In response to JohnnyRow

‎09-19-2019 12:32

@JohnnyRow @Odyssey13 thanks for your help here! I've notified the team and they are currently investigating. The workaround is to set it up in English, then switch back to French. 

 

@sdemigne welcome for the community! Sorry for the hickup with the setup, but glad you were able to find help. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer