09-19-2019
10:56
- last edited on
09-19-2019
12:26
by
KateFitbit
09-19-2019
10:56
- last edited on
09-19-2019
12:26
by
KateFitbit
I have just received my Versa 2 but can't configure it.
The Versa 2 has no picture displayed on the Fitbit app on iOS and it's not even listed on the Windows Store app...
When I try to configure it on iOS, I get error message : "fitbit versa 2 com.fitbit.http 404. I've restated the phone, deleted and reinstalled the app with no avail...
I just received a nice watch I can't even use 😟
moderator edit: title for clarity
Answered! Go to the Best Answer.
09-19-2019 11:06
09-19-2019 11:06
Just a guess: is your phone language French? If so, I found a similar 404 error problem with this work-around:
"I've been finally able to linked it by switching my Iphone language to English (my Iphone is in French).
Once you have switch the language, you'll be able to link the watch. Once linked return in your Iphone settings and switch the language again to the one you had before."
09-19-2019 10:59
09-19-2019 10:59
Hi @sdemigne the Versa 2 can't be set up on Windows 10. I'll notify a moderator to stop by to assist you with getting set up. There was an app update yesterday, if you don't have it - 3.6.1 version is the latest.
Glad you're with us.
09-19-2019 11:06
09-19-2019 11:06
Just a guess: is your phone language French? If so, I found a similar 404 error problem with this work-around:
"I've been finally able to linked it by switching my Iphone language to English (my Iphone is in French).
Once you have switch the language, you'll be able to link the watch. Once linked return in your Iphone settings and switch the language again to the one you had before."
09-19-2019 11:09
09-19-2019 11:09
I understand on Windows 10 but it's not working on my iPhone.
I do have Fitbit version3.6.1 (868) on iOS 12.4. I can't configure it. I get a 404.
Thanks for your quick reply
09-19-2019 11:14
09-19-2019 11:14
Thanks Johnny, that was it!
Versa 2 doesn't like French 😀.
Thanks for your quick reply and all your help. It's appreciated.
Sebastien
09-19-2019 11:41
09-19-2019 11:41
@sdemigne wrote:Thanks Johnny, that was it!
Versa 2 doesn't like French 😀.
Thanks for your quick reply and all your help. It's appreciated.
Sebastien
I have no idea why that happens, or why the solution, but as long as you're working now, that's good.
09-19-2019 12:32
09-19-2019 12:32
@JohnnyRow @Odyssey13 thanks for your help here! I've notified the team and they are currently investigating. The workaround is to set it up in English, then switch back to French.
@sdemigne welcome for the community! Sorry for the hickup with the setup, but glad you were able to find help.
Actively managing your weight? Find accountability buddies on the Manage Weight board