ACCOUNT HACKED

[anne_vdb]

Hi,

I just have a new phone and when installing all the apps and logging back into everything, I noticed I wasn’t able to log back into fitbit. Now I see an e-mail from December that my personal e-mail address (I can give details when necessary) has been changed into epg57ba67epwg01@getnada.com

At the time I didn’t notice the e-mail, so I’m too late to change it back and now I have no access to my personal data. Fitbit, can you please make sure I can get all my data back and of course make sure that it’s MY e-mail address? Now I creates a new account, but I really want my data back. Thank you!!

[anne_vdb]

The same!!! I just created a new account so I was able to comment. But I really want my data back, fitbit please help!! 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options