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Accident iPhone destroyed

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‎04-09-2021 04:56

‎04-09-2021 04:56

I had a bad accident on the 22/12/2020. As a result the phone my Versa was synced to was destroyed. Whilst I was in hospital, inadvertently, my code was incorrectly inputed (with my tossing and turning)  and now my versa just says ‘unlock with phone’ but I can’t unlock it because it does not recognise my new phone. I have tried everything but I cannot download or save any stats from my versa and I have no idea how to move on. Please help. I have done a hard reset but to no avail. I have the same phone number of my last phone with the same SIM but it will not recognise anything about the phone. When it says input the pin I get no message to my phone. Sxx

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‎04-09-2021 05:15

‎04-09-2021 05:15

@TrustyTrusty - I’m so sorry to hear about your accident! Please contact Support. They can help unlock your Versa 2 

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‎04-09-2021 05:29

In response to SunsetRunner

‎04-09-2021 05:29

Thankyou soo much. I did send an email to what I thought was support and they responded and said they no longer respond nd directed me to thus forum. Thankyou again for your response.  I really appreciate it. S

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‎04-09-2021 06:32

In response to TrustyTrusty

‎04-09-2021 06:32

@TrustyTrusty - You mentioned you tried a “hard reset.” What other people in the forums have said worked is a factory reset. Please try these steps and let us know if it unlocks your device.  You may have to try this a couple times. 

 

  • On your Versa 2, hold the back button for about 8 seconds. 
  • When the Fitbit logo disappears:
  • Release the button briefly (for less than 2 seconds). 
  • Hold the button again until they feel a second, longer vibration, which indicates the factory reset. 
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