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Accuracy concern after firmware update

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‎12-05-2019 23:24 - last edited on ‎12-06-2019 20:00 by Fitbit Moderator

‎12-05-2019 23:24 - last edited on ‎12-06-2019 20:00 by Fitbit Moderator

I just bought my Fitbit on Saturday. Today I noticed there was a Fitbit update for my versa light so I updated it and now the calories, steps and heart rate is all screwed up. When I walk, the steps don’t update, the calories increase while I’m just sitting. Its all inaccurate and messed up. 

 

Moderator edit: Subject for clarity 

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‎12-06-2019 20:00

‎12-06-2019 20:00

Hi @nataliemin, welcome to the Community Forums!

 

Thanks for bringing this to my attention, totally understand how frustrating this matter can be for you. If the steps of your Versa Lite are not being updated, please try to restart your device following the next steps:

 

  1. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Also, to learn more about how your Fitbit estimates the amount of calories you burn during the day I recommend you to check our help article: How does my Fitbit device calculate calories burned?

 

Let me know if you have any additional questions.  

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