help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Accurate step count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2021 08:36

‎01-07-2021 08:36

Hi believe my step count is not correct under counting did a 7 mile walk but only showing 5.67.miles ..

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-07-2021 09:55

‎01-07-2021 09:55

I am having the same problem. I am not sure how to fix this. Does anyone know?

Best Answer
0 Votes

‎01-07-2021 10:33

‎01-07-2021 10:33

Same problem with my Versa 2. Annoying.

Best Answer
0 Votes

‎01-08-2021 03:16

In response to mrabieifar

‎01-08-2021 03:16

Please don't say step count is incorrect, then tell use the distance is off. 

Where you using GPS? Have you properly set your stride? 

 

If you want to check the steps counted, then you need to do a step count. 

I put the tracker on its manual walk tracking. 

Start walking with my right foot, then count every left step. 

Stop at 100, the tracker should be close to 200 steps. 

Best Answer
0 Votes