help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active Zone Minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2022 02:30

‎03-01-2022 02:30

Hi everyone:

 

I have a versa lite which I believe is supposed to track active zone minutes.

 

However, on my Fitbit app it displays just the “active minutes”. - so the lightning icon and  not the 3 arrows


Can anyone help- I have tried to changed my app settings. Updated my Fitbit app and I am on the latest iOS. 

many thanks 😊 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-02-2022 04:38

‎03-02-2022 04:38

Hello @AliceHill and welcome to the Community.  It sounds like you missed the firmware update that made that change.  The current firmware for the Versa Lite is 38.72.1.15.  You can see your firmware in two places.  It is in the Settings app on your Versa Lite in the About section.  Or tap your profile avatar on your mobile app > tap on your Versa Lite tile.  You might want to chat with Support for help.  Under any other circumstance, I would recommend removing your Versa Lite then adding it back by using the + Set Up a Device.  But I don't want to be responsible for causing trouble on a device that is out of warranty.  DO NOT do a Factory Reset!  There was an issue where a factory reset bricked Versa Lites.  And I don't want to be responsible for that!

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer