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Activity shows duplicated after syncing.

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‎05-30-2019 11:26 - last edited on ‎05-31-2019 07:07 by Moderator Alum

‎05-30-2019 11:26 - last edited on ‎05-31-2019 07:07 by Moderator Alum

Hi I track the treadmill activity by starting and stopping on the app.  However, the fitbit activity is showing treadmill and run as separate activities when I only did one.  Any ideas?

 

2019-05-30 13_25_56-Track My Activities on Fitbit.png

 

Moderator Edit: Clarified Subject.

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‎05-31-2019 07:09

‎05-31-2019 07:09

Hello @Patrick-Htown I hope you're doing well, it's nice to see you around. 

 

I appreciate you have taken the time to report this situation to us. Tell me, are you starting a Treadmill activity from the app or the watch? Do you have any 3rd party app linked to Fitbit that also tracks your exercises automatically? Is this the first time you've experienced this situation? Do you see the same activities in the app?

 

This information will be very helpful for us to check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

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