Adding new device

[CalifBabe]

I was having problems with my Versa not syncing, then somehow I let my battery get to zero before I charged it.  After charging it, the time was off, and I was unable to get into the device through the app on my laptop nor my phone.  I have done all the troubleshooting, did a reset, all to no avail.  So, I decided to uninstall the device so I could reinstall it.  However, when I try to add a new device through my dashboard, the only options it brings up is one of the smaller Fitbits, which is NOT the Versa, and the scale.  At this point I am absolutely, totally frustrated with this.  I love the Versa, but for some reason it stopped syncing Feb 7 and hasn't done it since.  I've tried syncing with the laptop, my phone, and even the computer at work, to no avail.  Do I have to completely uninstall the Fitbit app on my computer AND my phone and reinstall to get this to work?  In reading through the forums here it seems that there is an awful lot of problems going on with the Versa.  Fitbit is a great product, but the Versa is really failing here.  I bought this to replace my Blaze after the battery quit holding a charge, and I am very disappointed.

[SunsetRunner]

Hi, have you removed the Blaze from your Fitbit account before setting up your Versa? If no, remove it before setting up your Versa. If yes, then I would suggest you have a look at the guide I wrote when the new Firmware update was relleased and a lot of users had problems installing it. When you now setup a Versa, you will get the new Firmware Version, so it might be helpfull. See this: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t.... Replace in this guide "my Versa" with "your Versa". Hope this helps!!

[CalifBabe]

The Blaze was removed when I first installed the Versa.  My problem is that the Fitbit app on my phone, which has been uninstalled and reinstalled, cannot connect to the Versa.  The Versa WAS connected before, it stopped syncing in Feb, I removed the device, and now I am unable to add it.  Once again, I have done all the troubleshooting, I have made sure Bluetooth was on - both phone and Versa - but it still won't connect.  The phone app can find the Versa, it just can't connect.  I do have a clockface wallpaper on the Versa, however, I cannot remove it without the app, which it won't connect to.  I believe, at this point in time, that my only option is to do a factory reset and see if it connects that way.

[SunsetRunner]

Hi, it's indeed the best to do a Factory Reset ince you're not able to change the Clock Face to one of Fitbit  and after that I strongly advice you to follow the suggestions I made in my former post. Good luck!!