help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alexa Unresponsive

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2019 18:35

‎10-09-2019 18:35

Everytime I try to use Alexa on my device it responds with a message about a bus app that I don't even have enabled. I have tried setting a timer, setting a reminder and asking questions i have previously been able to get a relevant response to, but for about a week I get the same response to everything being something about setting up a bus away app or something similar. Thoughts? Anyone else experiencing this issue with a fix?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-12-2019 07:47

‎10-12-2019 07:47

Hi @Marshjenni, good to see you in the community.

 

Have you tried logging out of Alexa in the Alexa tile in the Fitbit app, and then logging back in again?

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

Best Answer
2 REPLIES 2

‎10-12-2019 07:47

‎10-12-2019 07:47

Hi @Marshjenni, good to see you in the community.

 

Have you tried logging out of Alexa in the Alexa tile in the Fitbit app, and then logging back in again?

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎10-12-2019 18:45

In response to N8teGee

‎10-12-2019 18:45

That worked, thanks!

Best Answer
0 Votes