Alexa instantly loosing connection

[Sergey07]

I see that many people complain about this issue and I see that it has been marked as 'resolved'.

But this is not true.

I have Samsung S8+, Android 9, Fitbit app installed and configured to work in background, Alexa is installed and works (sometimes).  But very often when I run Alexa I receive 'Connection lost' message even though my phone is just in 1 foot from my Versa 2.

If I receive this message I'm trying to repeat connection, sometimes running of some other app can help, sometimes it does not. Usually Alexa finally starts to work.

I really cannot understand while this issue considered as resolved while it is not. I have Versa 2 for just 2 days, my older Charge 2 connects without known issues. I few months ago I tried to buy Ionic but had to return it in 2 days because of its issues; I thought that newer Versa 2 has resolved this sort of problems. It seems I was wrong.

Moderator edit: all-caps

[EdsonFitbit]

@Sergey07 Welcome to the Fitbit Community. Sorry for the delayed response.

I regret to hear that you are having difficulties with Alexa. Thank you for the information provided and for trying to resolve the issue before contacting us.

In order to have a good connection, we recommend doing the following:

• Keep your phone within 30 feet of your watch.
• Open the Fitbit app on your phone and sync your watch. The Fitbit app must remain running in the background on your phone for Alexa to work.

Since you have already followed our recommendations, you can try performing a factory reset by doing the following, but keep in mind that your apps, stored data, personal information, credit and debit cards, and saved settings will be deleted from your Fitbit Versa 2:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

If you have any question, please don't hesitate to contact us back at any time.