Alexa isn't working-Versa 2

[allypkuhn]

every time i try to use alexa it shows “which skill did you want to learn about” it doesn’t matter what i say. i’ve had my fitbit since february and alexa worked then. i’ve checked the language and logged in and out of my amazon account, and neither fixed it.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @allypkuhn.

Thanks for trying to resolve the issue you’ve had with your Fitbit Versa 2 before getting in touch with us.

If you haven't done so, please restart your Watch by following these steps.

In addition, you can set up your Versa 2 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

You can find detailed instructions to use your voice assistance in this article.

Hope this helps.

[RJRuberry]

your speaker might be damaged? Send it to a professional if you think that.

[EdsonFitbit]

It's great to see you in the Fitbit Community, @RJRuberry.

Thank you for your suggestion.

I would like to clarify that currently there are no reparation centers to fix Fitbit products. If after following our recommendations the Watch still doesn't work, our Customer Support can take care of it.

Have a nice day.