Alexa won't respond.

[mjh]

Alexa stopped working.  

Activate Alexa on versa and the app just sits there with "Listening..."

 No motion on the screen, as if the microphone stopped working. 

 It worked for a couple months, now nothing. 

Then it says "Try asking Alexa..."

Could I get a little help here??

[Rich_Laue]

Have you tried restarting the Versa 2 (soft restart)or better yet turn the Versa 2 off. (hard restart)

[mjh]

Tried both. 

didn't work. 

this piece of Junk just keeps getting more worthless each day!

[mjh]

Little help here???

Contact me to arrange replacement!

mike

[mjh]

Versa 2 losing functionality day by day. 
Support is equivalent to “try to restart it” 

Can’t get help.
Fitbit won’t respond. 

Fitbit is proving to be a waste of time and money. 

[Odyssey13]

Fitbit won't contact you, so why don't you get with them? Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[mjh]

Soft restart, hard restart, factory reset all completed to no avail.
This thing WILL NOT WORK!!!

Need a solution or it's getting replaced by Garmin or Apple.

[Rich_Laue]

Sorry @mjh but asking your Fitbit user to contact you for replacement might not be the best course of action. It may be better to reach out and contact Fitbit as @Odyssey13 has suggested. 

Or if you would like, please give more detail about the problems. "Will not work" doesn't really tell us much about the problem. 

Where you able to set the tracker up after the factory reset? A factory reset removed the tracker from your account the tracker will not work until it has been setup. 

[mjh]

Soft restart.
Hard restart.
Factory reset.
Delete all devices from app.
Delete app.
Reinstall app.
Log in.
Pair versa2.
Log in to everything again.
Attempt to use alexa.
Microphone WILL NOT INDICATE DETECTING ANY SOUND!I
Listening lines remain motionless.
Previously worked but now
WILL. NOT. WORK.
All was good until it was worn one time in the shower.
Never worked again after that!!

[Rich_Laue]

Have you checked to make sure that the microphone is turned on? 

Swipe over to settings. 

[mjh]

Yes.
First thing I checked.
And again after each step.