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All Notifications stopped Working on my Versa

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‎10-28-2019 09:02

‎10-28-2019 09:02

About 2 weeks ago my Versa stopped getting all notifications.  No Text or Call notifications, not even the hourly buzz to "move".

 

I have re-set my versa, my software seems to be up to date on both the Versa and Phone. When I go to "notifications" in the app it shows that they are "on", I'm also set to "Always vibrate" and "All Day Sync...

 

What next?

 

This is very disappointing as I have been very satisfied with the Versa until now. 

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2 REPLIES 2

‎10-28-2019 09:18

‎10-28-2019 09:18

Hi @Sweetleaf5 , if you happen to have an iPhone, see the warning on top of the Customer Support site. Apple changed the rules regarding handling notifications in iOS 13 without informing Fitbit about it. That causes these problems, regards kuzibri 

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‎10-28-2019 10:37

In response to SunsetRunner

‎10-28-2019 10:37

Unfortunately I have the Samsung S9.  Any clues for that solution?

 

Thanks very much for taking the time to reply and try to help!  I appreciate it

 

 

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