All Versa vibrations stopped working

[N8theGR8_SC]

I own the special edition Versa and it was a pre-order. The firmware version is 32.32.4.19 and it no longer does any vibrations, as the subject states. The notifications and alarms still work but no vibrations with the strength setting being Normal or Strong. I have even tried the Send a Test Call Notification prompt in the Fitbit app and no vibration either.

At first when wore the Versa it would vibrate with notifications, alarms, incoming calls, running, and when using Fitbit pay, so I know it worked at one point. I can swipe down on the clock face and my Versa shows the notifications I have gotten, so that is not the issue. It is just the vibrations have completely stopped. I have not received the new update yet and was planning on waiting until I updated my Versa to see if that fixes my problem, but this has been going on for a couple of weeks and patience is running thin. I want to like the Versa. I have owned a Charge and Charge 2, and I decided to upgrade. These are the steps I have taken to try and fix the issue:

• I shutdown my Versa and powered back on.
• I unpaired it through my phone's Bluetooth (Android Note 4, Android version 6.0.1).
• Removed the Versa from my Fitbit app.
• Uninstalled Fitbit app.
• Turned off Bluetooth and Location.
• Factory Reset Versa.
• Shut down and powered on phone.
• Installed Fitbit app, logged in, and added Versa.
• Went through the steps to update Versa while Versa charging.
• Turned on Bluetooth and Location through the Fitbit app when prompted.
• Turned notifications on for texts, call, email, and other apps on in setting for both Versa and my phone.
• Turned all sound on and made sure my phone was not in Do Not Disturb.

And still, Versa does not vibrate. I know this is a new product and there are bugs and glitches. However, I feel as I have tried everything in my power to fix this issue. If anyone else has had this issue and have fixed the problem, I would like to know. I need help on what my next action(s) should be. I don't want to return it, but will if I need to.

Thank you.

Moderator edit: title for clarity

[GonzalodeDiego]

Well, for me, the solution was simpler: After doing all the steps and even checking if the notifications were on, I saw that I had the night mode turned on on my phone, and when I disabled it, the Versa started to receive the notifications with its vibration. Maybe someone will find this useful.

PD: With silent mode, the notifications vibrated, but not with night mode.

[chely_04]

where is the night mode?

[GonzalodeDiego]

I don't know in android. In iOS you have to swipe up and you will see a
moon icon, that's the night mode.

[chely_04]

thx... someone knows where the night mode is on android

[N8theGR8_SC]

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@N8theGR8_SC wrote:

I contacted customer support about the issue I'm having. They are sending me a replacement Versa. I bought the Versa from Fitbit.com. If the rest of you are still having the same problem, I suggest contacting the support team. I will respond to this post if the new Versa works or doesn't. All the best everyone.

---

I have had the replacement Versa for about 2 weeks and everything seems to be working fine. It vibrates with all notifications and interactions like it is supposed to. All the best.

[THelland]

If you are having issues with tattoos if you put an epoxy sticker over the sensor it will work with tattoos.  

50 Pcs. Clear Round Epoxy Stickers - Various Diameters Between 6mm and 76mm - Self Adhesive (0.25 inch (6.4 mm)) https://www.amazon.com/dp/B01AIDHF8I/ref=cm_sw_r_cp_apa_i_GWRgBb3QDBHX9

[THelland]

Epoxy stickers over the hr sensor will make it work with tattoos.  My husband just figured this out. 

50 Pcs. Clear Round Epoxy Stickers - Various Diameters Between 6mm and 76mm - Self Adhesive (0.25 inch (6.4 mm)) https://www.amazon.com/dp/B01AIDHF8I/ref=cm_sw_r_cp_apa_i_GWRgBb3QDBHX9

[Alexdr618]

Swipe up on the versa? Cause that takes me to my "today" and it shows me all my steps. Where is the night mode located? 

[Billi39]

Just curious now that few months have passed if everything is still working correctly? I’m asking because my versa i got end of may has stopped vibrating so before I contacted support wanted to see how your new one is still working 

[N8theGR8_SC]

My replacement Versa is working fine. I would contact support to find out how to fix it. They were pretty helpful when I called.

[OrliWeisserPike]

Me too. Same identical issues and attempts at problem solving  Will give them a call in the morning

[Billi39]

OrliWeisserpik, mine turned out to be i somehow turned notifications off on the watch itself if you hold the button on the left side of it in till the wake/notifications show up, they may be turned off there. I had completely forgotten that button even did that, but it fixed mine

[OrliWeisserPike]

Hi there!
After I read your post I followed your recommendation and it fixed the
problem! You're a genius! Thank you so much!

[Billi39]

No problem 😃 you’d actually be surprised how many people have forgotten what that button does. I am part of a group on facebook where that solution was the fix all for quite a few lol. 

[OrliWeisserPike]

Hi Billi39,
Can you tell me how I can turn off the screen before I go to sleep? I have
used the same left had button and turned off the Screen Wake, but it still
turns on at night while I am sleeping and when I move. It's weird and it
wakes me up. Any suggestions?

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums, I'm glad to know some of you have already resolved this issue affecting Notifications. Thanks for taking the time to let us know. 

@OrliWeisserPike, About your latest question, you can turn off Quick View on the Versa by pressing down the left button for 2 seconds, then swipe left and tap on "Screen Wake", this will prevent the screen from turning on, you can tap again to enable this feature in the morning.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Judlepip]

I've just been on the 'chat line' for about an hour (or more) and the only result I got was Fitbit has a small bug which should soon be resolved!  I'm waiting.  

[yay4Jesus]

Hi,

Had this problem, my fitbit versa suddenly stopped vibrating on notification, tried all of the tips here.

Then I realised.

If you hold the left button you can turn off notifications from your wrist, and then other night I had done just this from the cinema!

Useful feature, when you remember to turn it back on again!

Credit goes to Tristian101

[MarcoGFitbit]

Hello @yay4Jesus and @Judlepip, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

@Judlepip, I appreciate you have taken the time to let us know you've contacted our Support Team and for sharing with us what they have told you. 

@yay4Jesus, thanks for sharing your experience and let us know how you resolved this issue on your side. I'm sure this will be very helpful for Community members affected by this situation. 

Thanks for your participation int he Forums, if there's anything else we can do for you, please feel free to reply. 

[Judlepip]

Hi

Well, the situation is not really resolved! Only when Apple texts are sent do the vibration on Versa work for me. Androids etc., don’t work. I’ve given up and have just accepted that I can’t receive vibrations on notification the my husband sends (He has a Samsung phone). Is there an answer?



Judith