All notifications ceased

[BeveyJ]

My Versa 2 received notifications fine until 2 days ago. Then they just ceased. There is a red warning box in the Fitbit app saying a phone restart is needed to re-enable notifications. I've tried this to no success. Tried unpairing and repairing my phone and Fitbit, nothing. Restarted the Fitbit, nothing. Checked Privacy settings on the phone, and that everything is allowed, still nothing. The only thing that will come through is phone calls, no WhatsApp, no emails. Anyone having the same experience, or solution ideas?

[LiliyaFitbit]

Welcome to the Fitbit Community, @BeveyJ. I am sorry for the delayed response.

Thank you sharing the details of the issue you're experiencing with notifications not working on your Fitbit Versa 2. I appreciate your efforts to resolve this, more information about notifications and troubleshooting instructions can be found here. I would like to confirm that our team is aware of the issue you're experiencing. We’re working to identify a resolution as quickly as possible. I appreciate your patience and understanding.

I recommend to keep your app updated as updates come with new features and bug fixes. In order to update your app you can follow the steps provided here. 

Let me know if you have any questions.

[BeveyJ]

Thanks for advising it is a known problem. The only unsustainable solution
I have found is to uninstall the app and reinstall it. Notifications work
for maybe 10-12 hours no problem then... And then the red banner appears
again with no logical reason or trigger event. It is most frustrating.

Regards

Bev

[freccle]

The main reason I bought the fitbit was for the notifications and mine have never worked properly, I feel it is just 200 quid that I can't afford wasted

[BeveyJ]

I received an update from the admin team only yesterday advising that this
is a ' known problem' and that they are working on it. Mine was fine until
the most recent software update to the tracker. If I uninstall the app and
reinstall it, v it works for a few hours, but then the same red notice
appears in the app. Without any apparent trigger.

Like you I find this all so very frustrating.

[LiliyaFitbit]

Hi @BeveyJ, thank you for your reply. It's nice to see you around, @freccle. 

@BeveyJ thank you for sharing your solution which helps you resolve the issue for some time. I really appreciate your efforts and your time. I understand how frustrating this is for you and appreciate your patience while we're working on a fix. 

@freccle thank you for joining the thread and sharing your experience. I totally understand how you are feeling. I could see that you got in touch with our Support team about this and that they were able to assist you. Thank you for your time and feedback.

I'll be around if you need further assistance. 

[freccle]

But is ti EVER going to get sorted. I uninstalled the app, reinstalled it, worked for about 12 hours and now once again not working

[BeveyJ]

I'm still having exactly the same problem

[LiliyaFitbit]

Thank you for your replies, @freccle @BeveyJ. I am sorry for the delayed response. 

Your feedback and comments are greatly appreciated, I understand that this can be very frustrating. While we don't have a timeline for resolution, our team is actively working on this issue. Thanks again for your patience.

Let me know if you have any questions.

[BeveyJ]

So whilst there is no timeline... How many months do you expect us to keep
waiting patiently? Frustration is starting to become annoyance and more...

[freccle]

Well I've had enough now. I've ditched my Versa 2 and bought a Samsung (despite not having a Samsung phone) and it's working perfectly.