Also frustrated with Fitbit, help!!

[khuselid]

Hey all,

This is my second Versa, the first one died while under warranty about 5 months ago. This one has now died also. I contacted CS via chat and was told that this time I would need to mail it in and that they wouldn't replace it until I sent this one to them. I depend on my versa and don't want to be without it. I have been a loyal Fitbit customer for many, many years. I have bought them for everyone in my family. This is clearly a defective product and should be replaced. I wonder why Fitbit would make such a poor customer service move?

The chat person told me I could email to reach a supervisor, however on the contact page there is NO choice for emailing Fitbit. I contacted chat again and they told me the button was there and I should try another browser. Tried another browser and still not choice for email.

Is it time to switch to an apple watch?? Sheesh!!

[JohnnyRow]

I see the email option now.  It might depend on time of day, which help options are available.

I don't understand your reluctance to be without your fitbit as you say it has died.  Is it just the feeling of having something on your wrist, even though it is dead?

[khuselid]

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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