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Android app alert issues

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‎05-06-2019 00:29

‎05-06-2019 00:29

I have a Huawei P30 and alerts don't show on my versa. When I go to the app it says 'notification service not running  A phone restart is required to re-enable notifications on your tracker'. How do I fix the issue? I've restated my phone plenty of times. Thanks

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‎05-06-2019 03:32

‎05-06-2019 03:32

Hi @Gemc84 Unfortunately that phone is not on the Supported Devices List and is probably why you are having problems. All you can do is go through all the suggestions in THIS Help Article on troubleshooting notifications and hope something there works for you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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