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Anyone has earphone bluetooth disconnect issue while running

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‎11-24-2018 18:07

‎11-24-2018 18:07

I just got my fitbit versa today and went for a run without my phone. I was so happy that i can run with my music while getting some basic static on the run. All was good, till like after 1.5miles, the music start to skipping, and then just disconnected. i have to switch the source from using the phone back to use the storage music and reconnect my airpod again to get the music coming again. 

 

It happened at least 4,5 times during the 30min run. I am not sure if it it the speed of the processor is not good enough or the running movement or anything else. 

 

I am not thinking maybe i should get a apple watch and return the versa 😞

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1 REPLY 1

‎11-26-2018 04:50

‎11-26-2018 04:50

@moonchild100 A warm welcome to our Community! Sorry to hear that your music is interrupted during your run. Try turning off the bluetooth on your iPhone while running so your AirPods remain connected to your Versa (this way the earphones don't get any signal request from other sources). Also remove all bluetooth devices from your iPhone and restart your Versa.

 

Let me know how it goes!

Alvaro | Community Moderator

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