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App 2.76.1: steps/calories revert to zero, no live HR

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‎08-22-2018 13:48

‎08-22-2018 13:48

I have updated my App to 2.75.1 and restarted phone as requested, and now I have nothing on tracker in Fitbit App.  Mine was working fine till 1:47pm when it ladt synced correctly.  What's the problem????

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3 REPLIES 3

‎08-22-2018 15:10

‎08-22-2018 15:10

Read the big pink banner just above your post.

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‎08-22-2018 19:02

In response to SunsetRunner

‎08-22-2018 19:02

I did read it and many other posts, but was looking for additional
information.
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‎08-22-2018 19:16

In response to mmr923

‎08-22-2018 19:16

the problem is Fitbit has no idea that they now need to consider themselves a SOFTWARE company...they haven't trained their support staff in the complexities of supporting software across phone platforms and they have no concept of how to communicate software based bugs and fixes to their customers.  Until they address these things it will remain variably painful to get resolutions to the various problems of the Versa .

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