App cant detect the Versa

[arissa1011]

I wanted to set up my Fitbit Versa on my brother’s phone since i got a new one. It took me 2 hours since the app cant detect the Versa although the versa is right next to it. Suddenly my Versa stopped working and doesnt want to turn on. And until now, i cant continue with the setting up my Versa in my brother’s iphone.

what should i do?

Moderator edit: subject updated for clarity

[SunsetRunner]

Hi, have you already tried restarting the Versa several times, if yes, what happens?

[arissa1011]

Nothing happen. I tried to restart it for almost an hour now.

[SunsetRunner · Accepted solution]

Hi, in that case I would advice you to contact Customer Support about this problem.