App configuration failed : Solved! workaround

[waxena]

I have a new Fitbit. I am trying to install some apps (the reason i bought this watch is the compatibility with one of these apps) . Now i get a message telling me syncing did not work. Every time i update i get the same message: app configuration faild

 These are my troubleshooting steps...

-removed and reinstalled thé Fitbit app to my phone

-checked phone permissions

-reinstalled home wifi network to be sure it's on 2.4 ghz wpa2

-stay in the app menu while syncing (+- 15 a 20 min before fail message apaerd)

- tried a different phone

- enabled keep connection alive

-checked battery and charged it to 100% 

-tried updating apps in cradle

-tried about 15 times...

-rebooted phone 3 times

-emptied Fitbit app cache in my phone

-rebooted watch 3 tiles

- did not move watch

-stopped all Fitbit phone services and restarted my phone

-repaired bluetooth to device

-checked wifi 2.4 ghz connection (altough probably not related to app updates)

I read the Fitbit coach app is to large to update so this takes a while but waiting in the app menu does not work. i'm using the latest firmware version. 

If If anyone has a new idea to solve, please share because this is quite anoying that such an expensive watch can not do a basic 17MB update...

Workaround:

*Put the Fitbit in the charging cradle. 

Take your phone and put it in wifi tether mode with no password on the connection.

*Open your Fitbit app on your phone and remove all known wifi connections in the app.

*Add the tether conection

*Goto the my app section and answer yes to the pop-up to synchronise your apps. Keep the my app window open. Put your phone near your Fitbit.

*Have a coffee brake for about 30 minutes and then look if if  syncronisation is complete. The blue bar of the app will have filled up the empty line.

*Dissable the tether mode on your phone.

I think this might be a modem/connection problem. (Siligence modem)

*My modem offers 2.4 and 5 Ghz modes in one connection. 

*Might also be a wpa2 pasword/time checking problem. 

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @waxena, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this situation to my attention. I sincerely apologize for the inconveniences you've experienced but I'm very glad your issue has now been resolved. I would like to thank you for updating your post and letting us know the troubleshooting steps you took in order to resolve this issue. I'm sure they will be very helpful for many members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Sirtrancealot]

I'm having the same issue, but only with the Fitbit Coach app.

I've managed to get other apps to install ok, but Coach in particular keeps failing over and over.

Tried using mobile hotspot as well as a dedicated 2.4ghz wifi with no success.

[FitGab]

I don't understand are u saying turn off wifi then try turning in tether? Fitbit should be ashamed I can't enjoy my watch due to your configuration confusion either

[Marrrmaduke]

@Sirtrancealot Fitbit Coach can be installed only over wifi due to size. Reboot Versa (press and hold the left and bottom right buttons until Fitbit logo appears) and your phone, put Versa in a charging dock near the router, open Fitbit mobile app, tap on Versa icon, scroll down to Wifi and add your wifi network. Now go to Apps section and install Fitbit coach. 

[Sirtrancealot]

I've found it seems to be the WPA2 security on certain access points and mobile hotspots that does it. 

After setting up a wireless network with no security the watch faces, and app installs seem to work much better.

On a WPA/WPA2 secured network. I would get constant "internet connection error" from the Fitbit app. (Despite having no issues with any other devices and 85/35mbps speeds)

That being said it has improved since the Fitbit OS 4.0 update. But still occasionally throws these errors.

[Marrrmaduke]

@Sirtrancealot only large apps (Coach) and certain clockfaces (Fitbit lab) install over WiFi. Anything else goes via Bluetooth. What I noticed is that if I have wifi network added in my Fitbit mobile app, it tends to interrupt the sync and installation of apps. So i Always remove wifi after performing firmware update and loading music. Also, if you need to use wifi, it's good to put Versa in a charging dock.