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App keeps crashing

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‎12-30-2019 03:57 - last edited on ‎01-12-2020 07:28 by Moderator Alum

‎12-30-2019 03:57 - last edited on ‎01-12-2020 07:28 by Moderator Alum

I bought a versa not long ago but the app keeps crashing and disconnecting from the watch, how do I stop this from happening, I have a Samsung s9 phone 

 

 

Moderator edit: subject updated for clarity

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‎01-12-2020 07:27

‎01-12-2020 07:27

Hello, welcome to the Fitbit Community forums @Sezjayne1. Sorry for the late response. 

 

Thank you for sharing this information about what you've been experiencing with the Fitbit app that keeps crashing. 

 

Before considering other options, and if you're still having the same problem, could you please confirm if you're getting any specific error message? 

 

In the meantime, please try to log out from the app, then restart your phone and log back in to confirm if you continue to experience the same behavior. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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