Battery draining too fast

[Willfan]

My daughters having issues with her versa fully charged  then it saying a percentage then dead the next minute. App saying one thing and versa saying something different when synced.  First time i get in touch do this and that then get back to us . Get back in touch again  do  this and that again and get back .yet again get back intouch today to be told yet again to do something else change the clock face . Sick and tired of being fobbed off 😡 there not cheap to buy

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community forums @Willfan, sorry for the late response. 

Thank you for your inquiry about the battery life of your daughter's Versa. 

It seems that you already tried all the suggested troubleshooting steps that can be found on the forums. In this case I do recommend that you continue the communication with the Customer Support team and that you let them know that you've exhausted all troubleshooting steps, so they can let you know how to proceed with this. 

Thank you for taking the time to share your feedback about the watch; comments from users are always useful to continue to improving the quality of products and services. 

Keep me posted on the outcome.