help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App keeps shutting down

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2020 13:18 - last edited on ‎07-13-2020 13:11 by Fitbit Moderator

‎07-11-2020 13:18 - last edited on ‎07-13-2020 13:11 by Fitbit Moderator

About three times in the last week I have set my Fitbit to track my walk and it stops working halfway through and then I can’t access any of the features of the app until I log out and log back in. It’s getting very annoying.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-13-2020 11:04

‎07-13-2020 11:04

Hi @SunsetRunner ... I'm sorry you're struggling with your Fitbit.   Would you please tell me which Fitbit device your using so I can transfer your post to the correct forum community.

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
0 Votes

‎07-13-2020 12:28

‎07-13-2020 12:28

It’s a Versa

Best Answer
0 Votes

‎07-13-2020 12:33

In response to SunsetRunner

‎07-13-2020 12:33

Hi @SunsetRunner     

 

Thank you, I have moved your problem to the Versa Smartwatch forums.   Someone here should be able to help you.

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
0 Votes