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App keeps shutting down

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‎07-11-2020 13:18 - last edited on ‎07-13-2020 13:11 by Fitbit Moderator

‎07-11-2020 13:18 - last edited on ‎07-13-2020 13:11 by Fitbit Moderator

About three times in the last week I have set my Fitbit to track my walk and it stops working halfway through and then I can’t access any of the features of the app until I log out and log back in. It’s getting very annoying.

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‎07-13-2020 11:04

‎07-13-2020 11:04

Hi @debawalk72 ... I'm sorry you're struggling with your Fitbit.   Would you please tell me which Fitbit device your using so I can transfer your post to the correct forum community.

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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‎07-13-2020 12:28

‎07-13-2020 12:28

It’s a Versa

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‎07-13-2020 12:33

In response to debawalk72

‎07-13-2020 12:33

Hi @debawalk72     

 

Thank you, I have moved your problem to the Versa Smartwatch forums.   Someone here should be able to help you.

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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