12-03-2020
19:13
- last edited on
12-07-2020
15:01
by
EdsonFitbit
12-03-2020
19:13
- last edited on
12-07-2020
15:01
by
EdsonFitbit
Auto recognize is not picking up the exercise. The active minutes and heart rate is calculating and logging but it does not give you credit towards your exercise goals for the week. It use to work fine before the updates. The exercise settings has been checked, the device has been turned on and off and the online app has been checked. Please help.
Moderator edit: updated subject for clarity
12-07-2020 15:01
12-07-2020 15:01
It's great to see you in the Fitbit Community @Awesome_one.
I'm sorry to hear that your Fitbit Versa is not recognizing your exercises automatically. Thank you for the information provided and for trying to resolve the issue before contacting us.
In this case, try to set up your watch as a replacement device:
Whether this doesn't help, you can turn off/on the auto recognize feature. For instructions, please visit this article and scroll down until you see "Can I change how my activities are tracked?".
Please let us know if you have any question.
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