help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Awesome Fitbit customer service!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2019 23:05

‎10-31-2019 23:05

Not a feature suggestion, but being technically challenged I couldn't find another way to post a comment. Just wanted to thank Fitbit awesome customer service for the support they gave me recently. It started from my first mail to them describing the problem I had with my versa, to almost instant responses to any of my queries, and finally to the replacement within days of my watch through a prepaid courier service to their return center and the  reception of a totally brand new watch instead. As I told them, now that my watch is back on my wrist, my phantom limb pain is gone. You are definitely the best and most friendly customer service I encountered in my life!

Best Answer
Labels:
1 REPLY 1

‎11-01-2019 13:42

‎11-01-2019 13:42

Welcome to the Fitbit Community, @Turgi.

 

I appreciate your participation in the Forums and sharing your experience with Fitbit customer support regarding the issue with your Versa. I am glad to hear that the process was fast and easy and you received a replacement! Thanks so much for sharing your feedback as it's really important to us. Our team is always working on improving our devices and user experiences. 

 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Enjoy the Fitbit experience. Keep on visiting the forums! Robot Happy

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes