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BPM extremely high

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‎07-16-2018 05:08

‎07-16-2018 05:08

Now my heart rate monitor has been over 150 for over 24hours including when I sleep. I have it off at the moment because I am getting so aggravated with it and it is reading 80. What is going on? It worked great now nothing is accurate or working correctly. Very frustrating for such an expensive device. The food log and this...

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5 REPLIES 5

‎07-16-2018 05:50

‎07-16-2018 05:50

Called customer service went through everything with them but it did not fix the issue. ugh

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‎07-16-2018 10:40

In response to SMKEEN

‎07-16-2018 10:40

Did the update and re started my versa. BPM is still way out of whack. I'm sitting at my desk and my resting heart rate is 92 and climbing. Normally I am 65 average. Any other suggestions or do I return this device?

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‎07-16-2018 13:15

In response to SMKEEN

‎07-16-2018 13:15

I spent an hour chatting with customer service and in that time my rate ranged from 60 to 196 while sitting at my desk. I am 46yrs old. At multiple times, i took off my watch and it continued to read a heart rate. CS rep basically said they are working on a fix. If I could return mine, I would. 

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‎07-17-2018 03:15

In response to CTejeda

‎07-17-2018 03:15

Yes, heart rate reading (with the current firmware) is not as good as with my Charge2:

https://community.fitbit.com/t5/Versa/Heart-rate-readings-too-high-in-Fitbit-Versa/m-p/2822927#M3352...

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‎07-17-2018 04:12

In response to 5ggggg

‎07-17-2018 04:12

Now it is not working at all. Won't even turn on.

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