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BPM not calculated

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‎12-22-2019 15:50

‎12-22-2019 15:50

Hello FitBit community,

 

I've had my loved Versa for almost a year now and I use it everyday. For the past month it has no longer been able to calculate my BPM or track my sleep. I tried all the usual tricks (e.g., adjusting/tightening band, resetting app and device, turning on WiFi/GPS, performing multiple syncs) posted on the community and help page. Is there anything else I can do to get this function to work?

 

Thanks in advance!

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‎12-22-2019 17:32

‎12-22-2019 17:32

Check that you don't accidentally have 'Heart Rate' turned off.  From clock face, scroll right (swipe left) to 'Settings', then scroll down to 'Heart Rate'.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-23-2019 13:23

In response to JohnnyRow

‎12-23-2019 13:23

Hello,

 

My HR setting is turned “On”, my battery is fully charged, and I have no other issues with charging my Fitbit. Any other advisement?

 

My hopes for getting my Fitbit, and routine, back on track are slowly diminishing.

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