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Back button(leftside) will not push in on my Versa

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‎10-21-2020 10:17 - last edited on ‎10-22-2020 11:53 by Moderator Alum

‎10-21-2020 10:17 - last edited on ‎10-22-2020 11:53 by Moderator Alum

My Versa was not connected to my phone for the latest update. I restarted my phone, but it still will not sync. Tried to restart my versa, but connot get it to come back on because the button on the left is stuck and will not push in. Is there a fix or do I need to find a new watch?

 


Moderator edit: subject updated for clarity

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‎10-22-2020 11:52 - last edited on ‎12-03-2024 07:48 by Fitbit Moderator

‎10-22-2020 11:52 - last edited on ‎12-03-2024 07:48 by Fitbit Moderator

Hello @Pbnova, thank you for sharing that you've been having trouble with the left button of your Versa watch that is not responding. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

Have a great day! 

Davide | Italian and English Community Moderator, Fitbit


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