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Damaged Versa, replacement did not arrive yet

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‎10-20-2020 22:12 - last edited on ‎10-22-2020 11:38 by Moderator Alum

‎10-20-2020 22:12 - last edited on ‎10-22-2020 11:38 by Moderator Alum

So I bought this Fitbit Versa late of August 2020. Everything seems to be working fine on the first 2 days that I have used it. On the 3rd day it stopped monitoring my hear rate, thus it can no longer track my sleep and also cardio data. I started to chat with Fitbit support live chat and they have concluded that the versa I got was indeed damaged. Since early September they have promised a replacement on my damaged versa. Twice or thrice a week I have made follow ups with them, they are always saying they have placed my request to a higher support to get the replacement they promised to shipped out. It's late October now and I have not gotten any replacement yet. I'm frustrated and would like to know if anyone here requested a replacement too and is still waiting for their feedback? or is it normal to wait for more than a month to get a replacement? is this wait time still normal?

 

 


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‎10-22-2020 11:37 - last edited on ‎12-03-2024 07:48 by Fitbit Moderator

‎10-22-2020 11:37 - last edited on ‎12-03-2024 07:48 by Fitbit Moderator

Hello, welcome to the Fitbit Community forums @jaymelarsen, sorry for the late response. 

Thank you for taking the time to share your feedback with us about the shipping delay of your replacement watch. 

I'm sorry to see that you still haven't received your replacement, this would be handled by the Customer Support team and it seems that you've received a reply from them about this. I do recommend that you continue the communication with them so they can let you know how to proceed with this.  

Thank you again for all your feedback, let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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