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Battery HELP

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‎11-16-2019 12:23

‎11-16-2019 12:23

I've had my Fitbit Versa for nearly 2 days, and within that two days I've had to charge the watch 4 times. YES four days with a brand new versa watch. It was a gift off my Partner brand-new and I can't use it because it goes down 10 percent in 15 minutes.

 

I have turned brightness down to minimum, notifications off (one of the main features), auto-wake off and also I have no extra downloaded apps and the original watch face that comes preloaded. 

 

Also, I have tried multiple ways of charging the device. I have even ran it down to dead and charged it to full to try "recalibrate" the battery as I seen someone messaged.

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‎11-16-2019 12:24

‎11-16-2019 12:24

Sorry 4 times*

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‎11-16-2019 12:30

‎11-16-2019 12:30

Contact Customer Support.

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‎11-16-2019 12:39

In response to SunsetRunner

‎11-16-2019 12:39

Hello, Yes have given them a message on Twitter and Email. Just wanted to know if there was something I could do my end which could solve the issue. Thanks,

 

Jake

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‎11-17-2019 07:01

‎11-17-2019 07:01

Hi,

 

I think they have a issue with the latest software on some devices which drains the battery very fast. Mine is just 1 year 3 months old and I have the same issue. The battery drains from 100 to 0 in 7 to 8 hours. When contacted their support I have been informed that since it has extended warranty period, they cannot do anything about it. 

Be careful my friend, and hope your problems are solved soon and I really feel bad for you as your device is just two days old.

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‎11-17-2019 07:22

In response to balubadan

‎11-17-2019 07:22

It's very annoying as I have all the features off. There is no point having a smart fitness band if I can't use the features on it due to the battery. I'm hoping that as it's only two days old they can either refund me so I can buy a better model or atleast chance it for an actual working one. For £150 the device should not have these issues. I wish I went with my instinct and got the better Garmin Vivoactive 3. 

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