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Battery and connection issues

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‎06-27-2019 16:11 - last edited on ‎06-28-2019 14:11 by

‎06-27-2019 16:11 - last edited on ‎06-28-2019 14:11 by

My watch keeps turning off and on while charging. Put on the charger and has 0%.  Turns on at 100%. Then while in the app says that it cannot connect and then connects. Anyone else having issues?

 

 

Moderator edit: subject for clarity

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‎06-28-2019 14:11

‎06-28-2019 14:11

Welcome to the Fitbit Community @RubyS30117. 

 

I appreciate your participation in the Forums and sharing the details of the battery and connection issues you're experiencing with your Fitbit Versa. I've shared your post with our Support team and they've mentioned that you already have a case with them, please keep an eye on your inbox. I know they will be glad to help you out and provide you a solution.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-28-2019 14:11

‎06-28-2019 14:11

Welcome to the Fitbit Community @RubyS30117. 

 

I appreciate your participation in the Forums and sharing the details of the battery and connection issues you're experiencing with your Fitbit Versa. I've shared your post with our Support team and they've mentioned that you already have a case with them, please keep an eye on your inbox. I know they will be glad to help you out and provide you a solution.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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