Battery and sync

[MD_Farm]

I have only had my versa for three days and the battery won't last more then half a day. It's been like this since the day I got it. I already tried to do a restart and all the tips they say. Now it won't sync also... Very upset with this product since I read the battery life lasted four days!!! 

[Normagreen]

My battery is not kasting and also have sync issues.

[Normagreen]

KMy battery is not kasting and also have sync issues. Now it is not allowing my negative post.

[Marrrmaduke]

@MD_Farm Welcome to the forum. I can confirm that battery indeed lasts 4 days. Please restore your tracker to factory defaults (perform a factory reset). This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Side note: Some people had to reset it several times. Also, make sure you're not using any 3rd party clockfaces, at least until you sort the battery issue out. Good luck!

[MD_Farm]

Did the factory reset and it is still draining the battery and I am using the clack face that comes up when you reset it.

[Marrrmaduke]

@MD_Farm Flagged your post for Customer Support assistance.

[JuanJoFitbit]

@MD_Farm It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa's battery is not lasting as long as it should even after performing a factory reset.

I'd like you to take a look and follow the tips that offers this help article in order to improve the battery of your Versa. In case these are the tips you already tried, let me know and I'll be happy to follow up.

Thank you for your help my friend @Marrrmaduke!

See you guys around! 

[MD_Farm]

Those are the steps that I have already tried and it didn't help. It wont even last 24 hrs. 

[Marrrmaduke]

@MD_Farm Perhaps you could reach out to Customer Support directly via phone (877) 623-4997.

[JuanJoFitbit]

@MD_Farm Thank you for getting back and trying the steps listed in the help article shared above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Thank you so much for your help my friend @Marrrmaduke!

I'll be around if more assistance is needed!  

[Marrrmaduke]

@JuanJoFitbit Thank you, Juan! 😄