help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery and syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2020 10:14 - last edited on ‎02-19-2020 11:10 by

‎02-16-2020 10:14 - last edited on ‎02-19-2020 11:10 by

My Fitbit versa seems to be draining the battery quite fast compared to the first few months of use. It has also stopped syncing to the app and so the actual time on my Fitbit watch is completely wrong. The time being off started happening and it would correct itself once I would sync the watch to the app but within an hour or so it would already start “falling behind” on the time. I’ve tried all the troubleshooting steps already and it’s a little aggravating especially since this is like my 5th Fitbit watch.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-19-2020 11:09

‎02-19-2020 11:09

Welcome to the Fitbit Community, @4everB. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issues with battery and syncing you're experiencing with your Fitbit Versa. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes