Battery draining after last update

[crystalann77]

I have had my Versa for 2 months and the battery has always lasted 3 or 4 days.  I updated it last week per tech supports recommendation for an issue I was having - now my battery will not last 1 day.  It will be at 100% in the morning and almost dead by 4 or 5pm.  No settings have changed and have tried resetting.  Help!

[SunsetRunner]

Sounds like it may be time to contact support.

[and-made]

I am experiencing the same thing with my Versa starting very recently. I've had it off the charger for 5 hours and it's already lost 40% of its battery. Reset the watch, turned off sync and notifications, removed all alarms. I just had to go about re-adding the watch to the Fitbit app 2-3 times the past week because it stops syncing every few days, now this.

[SunsetRunner]

Having the same issue. I think its after the last update. Lost more than 50% in less than 24 hours. 

[and-made]

It's been 9 hours now and my Versa is completely dead. I hope there's a response and update coming soon because otherwise I will assume my Versa is defective and have support send me a replacement.

[crystalann77]

Same here!  So frustrating!  I have already had to co tact support 2 other times for completely different issues... I love my versa but starting to think it's more of a pain than a help.  

[and-made]

Is anyone now also having trouble with swiping? My Versa is also now having an issue recognizing swipes. Sometimes it doesn't detect at all, other times it thinks it's a half swipe and won't change screens, and finally, it sometimes registers swipes as taps. 

[and-made]

Going through it with Support right now and it's a mess. I actually completely factory reset the Versa last night, took it off the charger fill at 1am and at 9am when I awoke, it was at 13%. So they want me to try these battery optimization techniques. I don't care the settings, under NO circumstances should this device, which is supposed to have 4+ days battery, be draining to empty in less than 12 hours. Anyway, it looks like it needs replacing and I will try to do it through Square trade since it reads like from others thaytFitbit takes over 2 weeks to send a replacement. 

[SunsetRunner]

Did they tell you to factory reset? Bernt hi king about trying that too.

[and-made]

No, I tried it on my own because I was frustrated by the situation and looking for a way to resolve it.

Their current steps are for me to:

1. Disable features which may reduce battery as detailed on their website. This includes disabling the heart rate, disabling screen to wake, disabling notifications, removing all alarms, and turning off Reminders to Move.

2. Charge Versa to full battery.

3. Sync Versa 5-6 times throughout the day.

4. Wear the tracker until it is fully depleted. 

They can look into your account and see the battery history, so they definitely have confirmation that it is not performing up to standards. 

[Venkateshbandi]

I am also facing battery drain after the recent update. Battery does not last not more than 2 days. It’s not performing well to give 4+ days battery life as stated by Fitbit. Expecting fix the issue 

[gdmarkus]

I had the exact same issue after the update, it became really laggy and drained the battery in less than a day, what I did today is that I removed the device,  also removed it from by Bluetooth devices, and paired it again, then changed the watch face, it seems like it is solved now, I'm using around 1% every hour or so, that should deplete it by 25% today, so I should be good for the next 2 or 3 days, will have yet to see if it continues performing well or not. 

[Venkateshbandi]

Let’s see. I will try to do the same 

[crystalann77]

I just did what you recommended, hopefully this helps!  Thanks for the info!! 🙂

[SunsetRunner]

This is what support told me to do and well.

[SunsetRunner]

I recharged, unpaired and repaired, turned off notifications and other alerts and it seems to be doing better now. I am still monitoring. 

[Tanyad007]

Same thing has happened to me! I’ve calked 4 times. Changed watch faces to a Fitbit one. Gaged battery life. Nothing is helping! I need it this weekend and Fitbit is stalling! I’m pissed! 

[and-made]

I’ve been messaging with them through Twitter. Just gave them the update that even after the modifications, the battery died completely in 9 hours. Hopefully they’re going to send me a replacement now instead of making me ship this broken one back first at the slowest of shipping speeds. I’ll respond back when I hear, in case it may be easier for you than dealing over the phone. 

[gdmarkus]

Okay this is getting worse, I just checked the fitbit app and says that the last update was yesterday at 9 am in which I did what I commented on my previous post, currently 12am and cannot have my fitbit to connect to my phone anymore, not only that, it drained the battery to 49%... this is getting ridiculous, I'm getting tired of this thing, I don't know what else to try, it seems I can make it work doing the same process all over again but then it will go back to the same issue 

[crystalann77]

Did what was recommended yesterday... surprise, surprise - NO HELP!  Contacted support this morning - being told the exact same thing as everyone else ... this is bull!!  Asked if we could somehow go back to the previous firmware version since that is what is causing the issue - nope!  GRRRR 😡😡😡