Battery draining after last update

[crystalann77]

I have had my Versa for 2 months and the battery has always lasted 3 or 4 days.  I updated it last week per tech supports recommendation for an issue I was having - now my battery will not last 1 day.  It will be at 100% in the morning and almost dead by 4 or 5pm.  No settings have changed and have tried resetting.  Help!

[Venkateshbandi]

Not helping in solving the battery drain issue by unpair/forget the Bluetooth device , change the clock face , shut down -restart. Still not lasting the battery more than two days . Not happy with Versa. I start regretting why did I buy it. Unfortunately this my first ever buying experience of a fitness/smart watch.

Is any one found the solution that really worked to improve the battery life.

Sent from my iPhone

[Tanyad007]

Thank you

Sent from my iPhone

[and-made]

Twitter support gave me a case number, and I followed up by phone to Fitbit. They are sending me a new Versa, they sent a form to fill in the model and address. I recommend anyone else to do the same. Since they aren't giving any official word of a battery issue being caused by the update, the only conclusion left is that our Versa units must be defective.

[AlejandraFitbit]

Hi everyone!

Hope you are doing fine, I am sorry to hear about the battery issue you all are experiencing and appreciate the efforts in trying to fix this.

If your Versa battery isn't lasting the time it should, I recommend taking a look at this post and follow the instructions provide there. After those steps, test your units.

Let me know the outcome. 

[Venkateshbandi]

Did what’s been told to improve the battery life but no use. By disabling quick view , notifications, all day sync it lasts just two days. What’s the use of buying a watch of 200 € not using the basic features.After switching off the important features what’s left to use the watch.just to see the time ? It’s the real problem of hard ware or the software of the Versa. Fitbit has to take action to resolve this issue.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the information @Venkateshbandi.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and find a solution for this issue.

If there is anything else we can do for you, let us know. 

[Venkateshbandi]

Thanks. I have returned it to the store for repair. Hoping the issue will be solved.

Sent from my iPhone

[patehenaff]

Same here, my Versa worked flawlessly for 2 months and suddenly the battery is draining so fast it won't even go through a full day with a complete charge where it did last 2 to 3 days before. Changing the clockface or restarting doesn't change anything.

[crystalann77]

Save yourself time and frustration... contact support.  They will have you do a battery test and will send you a replacement.  I tried everything and that is what it resulted in.  Hopefully if enough people contact them they will realize it isn't isolated.  Good luck

[Floflo27]

i recently started to have the same issue. went from 4-5 days to ONE day! i am reading all of these and it seems ridiculous that people are being told to DISABLE and not USE functions that are advertised for the fitibit! i hope a resolution comes along.. i have had this fitbit versa since it came out, some issues along the way but never it draining in a single day. 

[Floflo27]

Hello, i read your post and seems absolutely silly to me that you are recommending that we disable and unsync and pretty much, not use the functions that we PAID for. this issues just started for me this week. i went from my batter lasting 4-5 days to know only ONE day.. i have not changes anything on my versa, or how i use it in any way. 

[Venkateshbandi]

After my replacement with my old versa, the new watch I got is working
fine. I am getting almost a week long battery 🙂 by not using few functions
( All day sync, quick view, Keep the Fitbit watch face).

[Marabaluva]

My battery has also gone haywire, draining in 8 hours, then swiping doesn't work anymore, now, screen just goes off for hours, even after numerous factory resets. And all the fitbit support team can say to me is.. You might have a faulty charging cable. Now on the forums, I'm at least realizing that I'm not the only one with these problems. This device cost a lot of money, and now I can't actually use my watch for the last couple of days. Not amused. 

[and-made]

The charging cable is a proprietary one from Fitbit, so if it's faulty, it's still their problem and they need to replace it. For what it's worth, my device eventually went through the same thing yours did, getting progressive worse until it wouldn't even turn on. A replacement was absolutely needed and they finally sent one. It's unfortunate that to get one you need to repeatedly complain to every support medium they have and deal with obviously ineffective solutions from script readers until they cave and honor the warranty on their defective devices. Seems pretty evident that the Versa has a hardware flaw that will render its head eventually and tank the watch.