Battery dying and display gone

[Byron559]

I have read lots of the threads on this forum about issues with the battery not lasting, which was my first issue. I followed the advice given, did a restart, turned off all notifications, etc etc. I even went as far as to do a full factory reset and re-sync the Versa to my iPhone, which included an update. Nothing! Still loosing all power after 12 hours or less. Now to add to that, the display on the phone has ‘faded’. I can see it as a shadow and the different screens superimpose under one another. Again, I did a full factory reset, but no joy. I am really disappointed, as was happy with my Charge HR until the strap came apart. Have only had this Versa since Christmas! 

[gatorfield]

Same thing is happening for me - emails back and forth with Fitbit, tried the Fitbit chat - no help can be found me yet.  Super annoying.

[Byron559]

Only consolation is that it is still recording my stats and syncing, but what’s the point of having a watch you can’t see the time on! Or an activity monitor that will only record stats for 6 hours at a time before needing charging. that’s not even a nights sleep!

[Byron559 · Accepted solution]

Got in touch with customer support who were very helpful! Sent a video of the screen with the issue. Also a photo of the barcode on box as this was a gift and I didn’t know where it was bought or have the receipt. They confirmed it was within warranty and are sending out a replacement!

Very happy, no complaints!