11-17-2019 10:00 - last edited on 11-17-2019 15:35 by LiliyaFitbit
11-17-2019 10:00 - last edited on 11-17-2019 15:35 by LiliyaFitbit
I have a Fitbit Versa and until recently have loved it. I was used to only charging it every 3-4 days and now it doesn’t even hold a charge for a day, more like a couple of hours. I cannot even wear it at night because by the time I get up and get to the gym ( at 430 am) it’s almost dead. Big disappointment... I have tried everything Fitbit says to try, changing face clocks, turning off and re syncing, and charging it to 100%. My warranty is no longer valid cause I’ve had it over a year, but something is NOT right here. It makes no sense. Any suggestions???
Very disappointed Fitbit user
Moderator edit: subject for clarity
11-17-2019 14:29 - edited 11-17-2019 14:32
11-17-2019 14:29 - edited 11-17-2019 14:32
Hi @HollieTerry , since your warranty has expired, I asked a Moderator to jump in to help you. One of them will soon contact you via this topic, so keep a close eye on it. regards kuzibri
11-17-2019 15:33
11-17-2019 15:33
Welcome to the Fitbit Community, @HollieTerry. It's nice to see you around, @SunsetRunner.
@SunsetRunner thank you for your help!
@HollieTerry I appreciate your participation in the Forums and sharing the details of the battery issue you're experiencing with your Fitbit Versa. Thank you for your efforts to resolve this, I totally understand how you are feeling as you would like to continue enjoying your watch and working on your goals. I understand your concern on the warranty status of your watch. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.