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Battery level won't update on Fitbit app after syncing

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‎01-27-2022 16:17 - last edited on ‎01-28-2022 04:40 by Fitbit Moderator

‎01-27-2022 16:17 - last edited on ‎01-28-2022 04:40 by Fitbit Moderator

The app does not sync the battery life that is on the Versa 2.  In order to show the correct battery life that is displayed on the watch I have to delete the app and downloaded it again to my phone (IOS) device.  Any ideas on who this is happening?

 

Moderator Edit: Clarified subject

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‎01-28-2022 04:39 - edited ‎08-24-2023 04:24

‎01-28-2022 04:39 - edited ‎08-24-2023 04:24

Hi there, @Lisinda7. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

Please note that our team is currently working to resolve this issue. In the meantime, you can force quit the app as described here and reopen it to see the correct % within the iOS app. Rest assured that the battery percentage displayed on your Fitbit device should always be accurate.

Thanks again for your patience and understanding with this matter. For for details about this issue, please see this thread. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-28-2022 04:39 - edited ‎08-24-2023 04:24

‎01-28-2022 04:39 - edited ‎08-24-2023 04:24

Hi there, @Lisinda7. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

Please note that our team is currently working to resolve this issue. In the meantime, you can force quit the app as described here and reopen it to see the correct % within the iOS app. Rest assured that the battery percentage displayed on your Fitbit device should always be accurate.

Thanks again for your patience and understanding with this matter. For for details about this issue, please see this thread. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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