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Battery not lasting

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‎02-08-2019 02:23 - last edited on ‎02-08-2019 09:06 by Moderator Alum

‎02-08-2019 02:23 - last edited on ‎02-08-2019 09:06 by Moderator Alum

After some advise i have a Versa got it in October 2018 it had been replace 3 times. Still the battary does not last more that 14 hours. Even when i go through the actions Fitbit say to save power. Beginning to get the feeling the product is simply poor. Any advise most welcome.

 

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‎02-08-2019 07:41

‎02-08-2019 07:41

Hi, must be very frustrating for you and sorry to read that you always have the same problem. The only thing I can think of now, is that all of your Versa's are from the same production line. Despite this all, I advice you to contact (again) Customer Support and ask them to do a battery test. I wish you all the luck in the world!!!

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‎02-08-2019 09:17

In response to SunsetRunner

‎02-08-2019 09:17

Hello @MANOR1972, welcome to the community! Thank you for your feedback regarding the Versa and for the tips you have already followed, in order to increase the battery life. I still have some suggestions for you, that could help:

 

- Make sure that the power source is appropriate (5V or 1A). Try charging your Versa directly from a computer or a UL-certified wall charger. 

- Try changing the clock face. 

 

@SunsetRunner nice to hear from you again. Thank you for sharing some advice. 

 

I hope you have a great weekend! 

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄
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