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Fauri: Hi ROBERT, My name is Fauri. How can I help you?
Me: I am reporting an issue with low battery life
Fauri: It'll be a pleasure to help you with the issue you're encountering with your Fitbit device's battery.
Fauri: May I please have the email address associated with your Fitbit account?
Me: XXXXXXXXXXXXXXXXXXX
Fauri: I will take a few minutes of your time to review your Fitbit on my system now.
Fauri: Thank you for waiting
Fauri: According to my system your watch was last synced on Feb 16, 2019 at 11:26:17 AM. Its battery was at 92%
Fauri: When connecting the watch to the charger does the screen show a battery icon?
Me: It was off for no battery power, just connected and it is at zero.
Fauri: So, the screen turned on and showed up 0%?
Me: It doesn't say what percent it just shows one bar and the charging icon.
Fauri: Did you charge it before contacting support? If so, how long?
Me: I contacted support this morning about the issue and followed the emailed instructions on testing battery performance.
Me: I charged to 100% and turned everything off, no notifications, manual operation of the screen.
Fauri: Yes, I noticed that you were asked to perform a battery test.
Fauri: Allow me a moment to check the battery history
Fauri: I appreciate you waiting.
Fauri: Robert, when removing the watch from the charger doesn't the screen turn on at all?
Me: yes, displaying time.
Fauri: Alright, from the clock face, swipe up and at the top right corner you will see the battery percentage of your watch.
Fauri: Let me know what it is.
Me: 14%
Fauri: Can you sync your watch now?
Me: yes
Fauri: Thanks.
Fauri: Alright, I see the battery is at 14%. So, did you perform the battery test you were asked earlier today?
Me: yes
Fauri: But, I just double checked and noticed that you battery was not at 100%, the highest percentage was 92% at 11:26 a.m.
Me: It was close enough for me. 92% with everything off and it lasted 6 hours until dead.
Fauri: Alright, but the battery must be charged to 100%. Tell me, when did this issues start?
Me: From the moment I put it on. It was a gift I got on Wednesday, charged it all night and wore it Thursday from 6AM until it died at 11AM.
Fauri: It’s great to know you received your watch as a gift. Let me take a look at the battery history
Fauri: Sorry for the delay.
Fauri: I was checking the battery history and noticed that the battery was at 100% on Feb 14, 2019, at 06:52:17 PM, and it went down to 41% on Feb 15th
Fauri: Then, it was recharged to 100% the same date at 19:02 and it depleted to 25% at 00:04
Fauri: I will ask you to perform the battery test again just to make sure we did it correctly. Please, make sure to fully charge the watch, and disable all the features outlined in the email the previous adviser sent to you.
Me: Nope, I did not sign up to be a beta tester for your product. I simply don't have the time to do this every day for your benefit.
Fauri: Alright, allow me a moment.
Me: How about I just post this discussion with my blistering review of your product?
Fauri: I appreciate you waiting.
Me: You have all the proof you need to show that this battery issue is occurring. Fauri: I was checking the battery history and noticed that the battery was at 100% on Feb 14, 2019, at 06:52:17 PM, and it went down to 41% on Feb 15th Fauri: Then, it was recharged to 100% the same date at 19:02 and it depleted to 25% at 00:04
Me: The watch was not in use overnight and was not worn to bed yet drained from 100% to 25% overnight.
Fauri: Basing on the test you did previously, I can see that your battery did not last even though it was not at 100%. So, I'd like to move forward and check your warranty
Me: Correction in 5 hours, from 1902 to 0004.
Fauri: Please confirm you country of residence
Me: United States of America
Fauri: Thank you. Allow me a moment
Fauri: moment*
Fauri: Alright, Robert. I appreciate you waiting.
Fauri: While checking your warranty status, I confirmed that your Versa is still under warranty.
Fauri: I just sent you a separate email with a form you can fill out to receive your replacement options.
Fauri: If you did not receive the email, be sure to check your spam and junk folders.
Me: Thanks for your time.
Fauri: You're welcome. It was my pleasure to assist you today. Is there anything else I can do for you?
Me: No.
Fauri: Thank you for chatting with me today. To end this chat, please go ahead and click "End Chat."
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